Customer Quality Technician

Are you passionate about quality and providing a good customer experience? Can you stand your ground with co-workers when negotiating with a stressed development team to achieve positive outcomes for the customer? Do others in the organization sometimes wonder whose side you are on? Can you handle multi-tasking requests; managing expectations, deadlines and dates; and ensuring objectives are completed to the satisfaction of customers and managers? Are you an active listener, clear and effective in your communication, and able to create a trusted advisor relationship with customers?

If this sounds like you, we want to hear from you. We are looking for motivated, energetic, creative individuals to help us maintain excellence as we continue our exciting growth pattern. As a small company, our team enjoys a great deal of responsibility, independence and variety. We work with companies of all sizes, and we are good at juggling deadlines and priorities to keep a wide portfolio of customers happy. One thing we can promise you…you will have ongoing opportunities to perform challenging and rewarding work.

Responsibilities

• Perform front-end testing of applications as if you were an end-user
• Create QA reports and log findings based on the outcome of QA test cycles
• Champion and continue to improve the quality assurance process
• Create test plans, requirements, scenarios and test data for use during testing
• Provide feedback to developers and managers around UX based outcomes
• Survey customers at key junctures of projects (midpoint and endpoint)
• Lead and drive internal change resulting from customer feedback
• Hold development teams accountable for end user acceptance testing
• Analyze customer data to improve customer experience
• Build a knowledge base of each client’s business, organization and objectives
• Regularly communicate in writing tasks accomplished
• Provide feedback in After Action Reviews
• Develop proficiency in the FileMaker product line (training provided)
• Work to continuously improve internal processes
• Collaborate with development teams to identify additional work (business development opportunities)

Requirements

• Minimum of 2 – 5 years experience
• Bachelors Degree required
• Exceptional communications skills (written and verbal)
• Passion for service
• Results oriented
• Self-driven and proactive
• Consistently deliver value to customers
• Willingness and ability to embrace incoming and outgoing phone communication
• Exhibit signs of leadership, creativity and a positive can-do attitude
• Team player
• Strong familiarity with software development lifecycle practices and Agile methodology
• Keen eye for user interface design preferred
• Ability to type a minimum of 50 words per minute
• Ability to perform job functions with minimal supervision
• Proficiency in MS Office suite

What We Offer

• High-energy atmosphere
• Encouraging and supportive work environment
• Opportunity for professional development and growth
• Training, mentoring, and opportunity to obtain professional certifications
• Competitive salary, STD/LTD, health plan, 401k with company match, company contribution to Health Savings Account
• Semi-annual bonuses

About Us

DB Services is a small growing software development and consulting company based in the Indianapolis area with clients located around the world. Named FileMaker Partner of the Year for the fourth consecutive year, DB Services is also included on the Inc. 5000 list of Fastest-Growing Private Companies for 2020. We work in a variety of industries including advertising and marketing, education, wholesale, and healthcare. Our mission is to make organizations more efficient and effective through platforms such as FileMaker, Salesforce, and Web Applications. Since 2003, we’ve provided application and workflow solutions to Fortune 500 companies, small businesses, K-12, universities, and non-profit organizations alike. Our clients rely on us to design powerful solutions, deploy exceptional products, and deliver outstanding customer service. Building long-term client relationships is at the core of our business model. We are equally focused on building a cohesive and compatible team to accomplish our objectives. We are seeking to expand our ranks with talented and articulate individuals interested in creative and challenging assignments and growth potential within the company.

We believe diversity drives innovation

 We strive to create an inclusive culture where all forms of diversity are seen as a critical value for the company. Everyone is welcome. We approach our work enthusiastically, learn quickly, improve constantly, and celebrate our wins at every turn. If you’re driven to perform, you’ll fit right in. We encourage employees to bring their whole, authentic selves to work!

Complete the Online Job Application form.

• Submit a cover letter
• Attach your resume

If this position sounds like a good fit for you, in your cover letter tell us a bit about your software experience, aptitude, and why this position suits you.

We are looking for someone who has a desire to become a solid team member of a small firm, not someone who is interested in being a freelancer or part of a large corporation (though both types of experience are beneficial).