Customer Portals

Customers are the key to every business, and customer satisfaction and loyalty are important to prioritize. Allowing customers 24/7/365 access to details about their accounts, orders, invoices, and more can greatly improve customer satisfaction, build trust and loyalty, and drive more business. From tracking orders in real-time to paying invoices, customers can effortlessly access the resources they need. Using a customer portal, you can leverage data to create excellent progress-tracking tools and enable great data-driven solutions for your customers.

Additionally, a well-designed customer portal fosters data-driven solutions. By harnessing data from the portal, businesses can build tools that enable customers to monitor their progress effectively. Whether it's tracking the status of an order or analyzing past invoices, customers can leverage these tools to make informed decisions and streamline their interactions with the business.

A customer portal can help lessen the load on your team by allowing customers to self-service anytime. Providing a secure place for customers to upload and access important information builds trust and strengthens customer relationships. It's also a great investment into your business and offers a competitive advantage.

Some examples of the things that a customer portal can offer:

• Order history and tracking

• Retrieve and pay invoices

• Manage account details

• Always on self-service (access to support or documentation)

• Community forums

These are just a few use cases for a customer portal. The sky is the limit - it all depends on your business needs!

Employee Portals

In today's fast-paced business landscape, empowering employees with easy access to vital information isn't just a per - it's a strategic advantage. By creating a web portal for employees, you can create very informative displays of information, such as hours worked, metrics to track performance, and even payment information. Employee portals can help streamline communication, boost productivity, and enhance employee engagement.

In the current day and age, people have almost any information they can dream of available to them through the web. Having a business that empowers your employees with insightful metrics online is a very good incentive to retain and attract talent to your business. Setting yourself apart with always-on access to employee resources shows that you value workplace transparency, collaboration, and innovation.

Below are some examples of functionality that can be created in web portals for your employees:

• Performance tracking

• Work schedules

• Time tracking

• Payroll information

• Benefits information

• Training and professional development tools

• Access to support or knowledge documentation

These are just a few examples, but the possibilities are virtually endless. The key is to tailor the employee portal to meet the specific needs and preferences of your organization and workforce.

Vendor Portals

In today's interconnected business world, collaboration with vendors isn't just about transactions - it's about creating seamless partnerships that drive mutual success. Facilitating information to your vendors can streamline the process of obtaining their services. Having a way for your vendors to see metrics regarding your inventory levels of the products they provide can give them insight into when they need to resupply your stock.

Allowing your vendors to update their information from the web allows your system to maintain the most up-to-date information at all times. Furthermore, having a central hub where the vendor can manage their relationship with your business can streamline processes and communication between businesses.

A vendor portal isn't just a tool - it's a strategic asset that can transform how you do business with your suppliers. By providing vendors with access to valuable insights, enabling them to update their information seamlessly, and creating a centralized hub for communication and collaboration, you can streamline processes, drive efficiency, and build stronger relationships.

Here are some potential tools that can be addressed by web portals:

• Document submission

• Profile and contract management

• Displaying vendor metrics and analytics

• General communication

• Onboarding

• Invoice management

• Training and support

As with all web portals, the possibilities for a vendor portal are endless and can be customized to your business needs.

Conclusion

Web portals allow you to create powerful solutions for your customers, employees, and vendors. In the current day and age, it has become ever more important for businesses to provide their collaborators with access to resources on the web. If you would like to incorporate web portals or other web solutions into your business, contact us and our team would be happy to help you.